Terms and Conditions
Terms and Conditions for Criterion
Introduction
These terms govern your use of our website and product purchases. By using our site, you agree to these terms.
Definitions
"We," "us," and "our" refer to Criterion; "you" refers to the customer.
Ordering
Orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order.
Pricing
Prices are displayed inclusive of VAT. We may change prices at any time. Errors will be corrected and communicated.
Payment
Payment must be made in full before dispatch. You confirm authorization to use the payment method.
Delivery
Please refer to our Shipping Services for more details.
Returns and Refunds
You may cancel your order within 14 days. Contact us for a Return Merchandise Authorization (RMA). Items must be returned in original condition.
Warranty
We provide a warranty for defects as required by UK law, excluding misuse or normal wear and tear.
Liability
We are not liable for indirect or consequential damages, and our liability is limited as permitted by law.
Governing Law
These terms are governed by the laws of England and Wales.
Changes to Terms
We may update these terms at any time. Updates will be posted on our website.
Contact
Email us at info@criterion-uk.com with any questions.
Frequently Asked Questions (FAQs)
Do I need to register with Klarna?
No, there’s no need to sign up beforehand. Just select Klarna at checkout and follow the steps.
Are there any fees or interest?
Klarna's Pay in 3 option is completely interest-free with no hidden charges.
Does Klarna perform a credit check?
Klarna may perform a soft credit check that doesn’t affect your credit score.
What if I return my order?
Your refund will be processed through Klarna. Once we accept the return, Klarna will adjust your payment plan accordingly.